PURCHASING HAIR:
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
The packaging of the Products may vary from that shown on images on our site.
Although we have made every effort to be as accurate as possible and to ensure the hair we supply is from the country of origin indicated, small amounts may be from other countries.
Our hair is non – refundable unless there is a fault with the hair
All of our goods/products/hair extensions are sold on the understanding that they will be used only for their intended purpose. All products sold Delocks Hair Extensions Ltd are intended for use only by trained hair extension technicians. We do not advise the use of any of our products by anyone without a professional hair extension qualification & suitable liability insurance.
Delocks Hair Extensions Ltd accept no responsibility for any issues arising as a result of hair that has been fitted &/or maintained by a non qualifed/insured person.
All products on our website are subject to stock availability and Delocks Hair Extensions Ltd reserves the right to restrict or refuse any order at any time. We take great care to show correct descriptions and specifications for all our products and these descriptions and specifications, whilst given as a guide and in good faith, are subject to alteration by us without notice.
Delocks Hair extensions are a natural consumable product and quality issues, although unlikely, could occur on rare occasions. If the correct steps are followed (correct aftercare and correct products used) and the hair is deemed faulty after testing by us, we will offer replacement hair but will not offer any form of refund for products or fitting charges incurred by any individual.
The colouring process is carried out with great care, and although unlikely, minor variations in colour can occur from batch to batch.
COLOURING OUR HAIR:
Colouring of Delocks hair extensions is not recommended.
Any colouring of delocks hair extensions is done entirely at the risk of the individual concerned. Results may not always be as expected, and any hair extensions that have been coloured or had their original colour altered in any way will not be accepted for return or refund.
Colouring of our hair extensions may not only affect the longevity of the hair itself, but can have a detrimental effect on the hair bonds causing them to soften and weaken.
Similarly, any product that has the potential to alter the tone/colour of hair extensions (i.e purple/silver shampoo) are again used entirely at the customers own risk.
FITTINGS:
Our hair extensions should only ever be fitted by a qualified and insured hair extension professional.
The correct fitting of hair extensions is a highly skilled process, and to this end no attempt should be made to either fit delocks hair extensions yourself, or to have them fitted by a non qualified individual.
If any attempt is made to fit delocks hair extensions yourself, or a fitting is undertaken by a non qualifed/insured individual, delocks accept no responsibility for premature loss of extensions, or other issues such as damage to your own hair &/or scalp.
HAIR ORDERS:
We do our utmost to ensure that orders received up until 2pm (Mon to Frid) are dispatched the same day. However, there may be rare occasions when circumstances outside our control prevent this. Orders must be received, and paid for, by 2pm in order to be dispatched the same day. Any orders after 2pm will be sent the next working day. ‘Working’ days for the purposes of order dispatch/delivery are Mon-Frid.
WEIGHTS AND MEASUREMENTS:
Weights and quantities stated on our website (for example hair weight, quantites of locks) may have a discrepancy of +/- 5%. Hair extensions are a hand made item – therefore discrepencies in weight can occur from one batch to another.
HOLIDAYS:
Hot environments, and the lifestyle that is typically undertaken whilst on holiday, can have a very detrimental effect on hair extensions. We do not recommend the wearing of your hair extensions whilst on holiday. Doing so is entirely at a customers own risk, and we accept no responsibility for the detrimental effects that chlorine, sea water, sun tan cream and iron oxide (contained in hard water systems) may have on your extensions &/or extension bonds.
Iron oxide is found in hard water along with hotel boiler and water filtration systems. This sits in the hair, then when the hair comes in contact with chlorine (swimming pool) or salts (sea water) will cause the iron to oxidise. This can result in the hair extensions turning an orange or pinky tone.
COMPLIANTS PROCEDURE:
If hair extensions appear faulty due to quality issues, the fault must be reported to delocks within 30 days of receipt of the goods, this is due to human hair extensions being a consumable item during wear. Any genuine fault with the hair extensions or bonds will manifest itself well within this period of time. We are unable to investigate any alleged quality issues if more than 30 days has passed since the date of purchase.
To log a complaint regarding any delocks product please contact by email to info@delockshairextensions.co.uk or use our online chat option on our instragram and Facebook page.
Goods are not considered faulty if their condition deteriorates as a result of poor hair management or poor application of extensions.
All times quoted on the website for how long the respective hair can last are based on correct aftercare products and a suitable lifestyle and aftercare routine. These quoted times ARE NOT GUARANTEED due to the consumable nature of hair extensions and factors that can affect them during wear. The times quoted are based on delocks testing of the hair, and are based on our findings of how long the hair CAN last with correct product usage and care routine.
REFUNDS/ EXCHANGES:
Returns/Exchanges
Under the Consumer Rights Directive you may cancel your order for any reason within 14 working days from the day/date that you receive your order. We must receive notification of your wish to cancel your order, in writing by email to info@delockshairextensions.co.uk or by post to Delocks Hair Extensions limited, 1 commercial street, Trimdon Colliery, County Durham, TS29 6AD . All goods must be returned unused and must fit for re-sale (all hair MUST be in the original bindings), postage costs will not be refunded for this – return postage costs are sole responsibility of the buyer.
If an exchange is required, unless the original goods were faulty, then postage costs for an exchange to be done will need to be paid for in full before we can post the exchange out.
